Secured Mail’s CEO Mark Bigley, spoke at the recent Post&Parcel live seminar about how the postal industry must transform itself to meet the changing needs of its customers.
Mark Bigley has no doubt that competition should be a real force for change. Mark felt that it was vital that the players in the market should ramp up their investments in new technologies – particularly automation and tracking – which could provide increased efficiencies as well as more innovative services that meet customers’ changing needs. But he felt that it was also vital that Royal Mail work more effectively with wholesale mail operators. In particular, Secured Mail would like to see Royal Mail give wider access to its network – which could work for the benefit of all parties.
Mark reasoned that companies in the postal industry – as in many industries – can and should take a flexible approach where they both compete and, where appropriate, collaborate.
To view Mark’s full presentation please download.