Secured Mail, part of The Delivery Group, the UK’s fastest growing delivery company, have strengthened their award winning management team with the introduction of Client Experience Manager, Katrina Shaw.
Recent independent research showed Secured Mails service to be ranked higher than that of its closest competitors. Something they are not going to rest their laurels on.
“Our customers are loyal. Our partnership approach and customer centric service is something we pride ourselves on. However we can’t stand still. We listen to our clients and their customer demands and it’s up to us to achieve their promises. We want to continue to strengthen the Secured Mail customer experience, the introduction of the client experience role gives us the dedicated focus to achieve this.” commented Mark Bigley.
Speaking about her role Katrina commented “The engagement we have with our Clients really gives us a true insight into their individual business needs. Our ‘Customer Experience’ is pivotal to the future success of our business. My role is to continue to strengthen the customer journey and exceed their performance expectations. By implementing continuous measurements of metrics across the business we are able to be proactive and really focus on customers.”