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Peak Perfection


From August to January our network is in Peak season so it’s time to start planning your mailings. To ensure we plan our resources effectively and support you in providing a fast, efficient service during Peak, please note the following;

Direct Mail Forecasting

Please ensure your forecasting is accurate.


Ecommerce Mail

Forecasting – Whilst we appreciate specific volumes may be difficult to define to a daily figure, we do require an accurate daily unit forecast to assist with our logistical planning.


Item Presentation

We provide many ways of producing a compliant shipping label that supports access to our automated processing.

Please note, those customers who are not currently integrated with Secured Mail’s IT system and require a shipping label to be produced at Hub may be subject to longer injection and delivery times. For support in transferring over to one of our many solutions please contact your Account Manager. To ensure mail compliance, all items may be subject to random revenue protection checks.



Consumables are in very high demand. We require advanced notice of all consumables requests, the table below shows our required lead times.

Number of Magnums / Card Magnums / Yorks Number of day’s notice
0-50 5 working days
51-100 10 working days
101+ 15 working days
Trays / Bags / Bundles / Labels Number of day’s notice
0-1000 5 working days
1001-5000 10 working days
5001+ Up to 15 days

Key National postings require 4 weeks notice.

Our opening times over August Bank Holiday Period are:

Collection Date Estimated Drop Date*
Thursday 23rd August 25th / 28th August
Friday 24th August 28th / 29th August
Saturday 25th August By pre-planned agreement only**
Sunday 26th August No collections (business closed)
Monday 27th August No collections (business closed)
Tuesday 28th August 30th / 31st August
Wednesday 29th August 31st August / 1st September
Thursday 30th August 1st / 3rd September
Friday 31st August 3rd / 4th September

*Please note these are estimated dates and subject to Royal Mail performance and weather conditions
**Saturday collection requests must be submitted by the 17th August 2018.



Please send your 24 hour unit forecast confirmation by 13:00 for the following working days collection.

Adhoc/additional collection requests must also be sent by 13:00 the day before the required day of collection. Should you wish to cancel a collection please contact our Client Services team before 3pm the day before your scheduled collection. Our team can be contacted on 0330 0535 900 selecting option 1 or at

Any collections not cancelled which result in there being nothing to collect on arrival will be subject to a charge of £75, as per our terms and conditions


Thank you for your cooperation during the PEAK period.

Click Here for full details.



"We trust Secured Mail to make sure we maintain our market position."

0330 05 35 900