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Data Queries
Please contact your account manager with regard to data integration. We can accept line listings to certain specifications; this allows Secured Mail to produce DSA compliant bag labels, without a change to your internal mailsort systems. If you require any help on your data preparation or production please do not hesitate to contact your account manager or email data@securedmail.co.uk.

Collections
Your account manager will allocate a slot time for the collection of your mail whilst being flexible to your needs, and can allocate multiple collections during the day and night, we have a dedicated team that will help you with all your collection needs.

Please email collections@securedmail.co.uk.

Resources
Hopefully, you will find your answer here for all of your Downstream Access questions and more!

PLEASE NOTE: You will need adobe acrobat to view the guides please download the latest version at adobe.com

  • Indicia Positioning Templates

    Indicia positioning templates and standards.

  • Advertising Mail Checklist

    Advertising Mail Checklist

  • Royal Mail Wholesale

    Royal mail guidelines and specifics for bulk mail.

  • Responsible Mail

    Responsible mail checklist.

  • Corporate Information

    Secured Mail pride themselves in giving a true and accurate reflection of themselves and here it is.

  • Dockethub User Guide

    We use Docket hub to integrate into Royal Mail Wholesale, this document gives you a step by step guide of how to navigate and create reports and produce bag labels.

  • Indicia Guidelines

    This step by step guide highlights the correct way to use our indicia on letters and other media.

  • Indicia

    This zip files contains Eps, Jpeg and PDF versions of our indicia ready to use for your designers or production team

  • Corporate identity

    This zip files contains Eps, Jpeg and PDF versions of our corporate identity ready to use for your designers or production team.

  • RMW User guide

    The user guide is the bible for downstream access, should a case of difficulty arise in your mail production, the answer lies within this illustrated guide. We regularly update this guide and this should be the most up to date version. If you have any difficulties that are not answered here please contact your customer services manager.

  • OCR guide

    This guide helps you to be compliant with the strict guidelines for producing OCR mailings.

  • CBC guide

    This guide helps you to be compliant with the strict guidelines for producing CBC mailings.