Liverpool City Council serves 435,000 people and delivers three million letters to its residents each year. The Council needed to find a cost efficient, secure solution to help with its distribution, which includes the delivery of circa 300,000 annual council tax bills, non domestic rates bills and benefit letters. The services put in place by Secured Mail has allowed the Council to achieve a reduction of £60,000 in annual postal costs.
Andy Whittaker, resolution centre manager at Liverpool City Council said: “Although Liverpool City Council has to reduce costs across the board, we are determined to maintain the quality of service where possible. Working with Secured Mail gives us a fantastic balance of flexibility and control that allows us to plan, execute and monitor the progress of large postal batches. Their systems are clear, easy to manage and there is always a dedicated contact on-hand, should a problem arise.”