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Engage Mutual Assurance is a Yorkshire-based mutual providing its customers with family friendly savings, investments, insurance and health cash plans across the UK. As substantial users of direct mail, sales were affected by the Royal Mail strikes several years ago and Engage Mutual Assurance decided to look for an alternative solution.
Sending out more than 1.2m packs from its mail houses and office to customers every year, Engage Mutual is heavily reliant on the postal network to operate. In addition, like all businesses in the current economic climate, transparent and informative management information to enable more efficient processes is essential.
Chris Bailey, Purchasing Manager at Engage Mutual, said: “Besides giving us excellent rates for sending our bulk mail, our account manager at Secured Mail gives us detailed reports on costs, proactively advises us on ways to get the most out of our service and how to reduce those costs where we can.
“In addition, having one indicia for all our packs saves a lot of resources as opposed to having to print our outer envelopes with different indicias, as required by Royal Mail.
“Essentially, Secured Mail gives us a well-rounded and transparent service that really does make a difference to our business.”